سياسة الاستبدال والاسترجاع

Return and Exchange Policy – Rawaya Store At Rawaya Store, we always strive for customer satisfaction and to provide products that meet their expectations. Therefore, we have established a clear return and exchange policy that guarantees the customer's rights and maintains the quality of service. First: Coffee products and Tamrih Tahini The customer has the right to exchange or return the product within 3 days from the date of receipt. The customer has the right to request an exchange or return even if the product has been opened if they are not satisfied with the quality. In case of return, the amount will be refunded to the customer after receiving the product and verifying its condition. Second: Water products The customer has the right to exchange or return only in case of: Product damage Or mishandling during shipping and delivery The request must be submitted within 3 days from the date of receipt. Request submission process The customer should contact customer service via the store’s official channels. Provide us with the order number and a photo of the product (in case of damage or shipping issue). The request will be processed within a maximum of 7 working days. Important notes Return or exchange requests are not accepted after the specified period (3 days from receipt). The refunded amount will be transferred using the same payment method used at purchase. The store bears the shipping costs if the reason for the return or exchange is due to a defect in the product or a shipping problem.